I just received a suprising SMS from KETTHA (Ministry of Energy, Green Technology & Water). They acknowledge receipt of my complain about the unfair Bi-Monthly Electricity Billing (refer my posting on 5th May 2010) and gave me a File Reference Number 0019/05/10.
My check of the status of the complain (by SMS to KETTHA) is "Status terkini bagi aduan 0019/05/10-EDARAN PELAKSANA".
I think there is certainly a good system in KETTHA in accepting complains from the member of public.
Anyway, I am still awaiting the actions to be taken by KETTHA against TNB and the steps taken to rectify the unfair billing.
